FAQs

Changes to your booking, including name corrections and travel date adjustments, may incur a fee. Please review the Terms and Conditions specific to your booking or contact our reservations team for detailed information on applicable charges.

IMPORTANT NOTICE *

The Republic of Marshall Islands requires ALL visitors to RMI - to have an up to date measles vaccination certificate in their possession upon arriving into Majuro.

Please click on the following links below -

/library/files/measlesinternationaltraveladvisory1.pdf

/library/files/RMI%20form.pdf

While flight delays are uncommon, they can sometimes occur. If your flight is delayed, we will make every effort to accommodate you on the next available flight and will contact you with alternative arrangements.

If the delay or cancellation is due to Nauru Airlines, we will rebook you at no additional cost on the next available Nauru Airlines flight. However, we are not responsible for any onward connections that may be affected. For this reason, we strongly recommend purchasing travel insurance to protect your trip.

Please note that, due to privacy regulations, we can only discuss alternative arrangements with passengers listed on the booking.

We will communicate any updates about your scheduled flight via email or SMS. It is your responsibility to check your email for any notifications regarding your booking. Nauru Airlines is not liable for missed communications due to inaccessible or unchecked emails. In exceptional circumstances, our team may attempt to contact you via the phone number provided at the time of booking.

If there are any changes to your flight schedule or a cancellation, please refer to our Conditions of Carriage for detailed information on your rights, rebooking options, and refund policies.

If you booked online, you should see a confirmation page after completing your reservation. If you haven’t received your confirmation email, please check your spam or junk folder first. If it’s still missing, contact our Reservations Team as soon as possible to verify your booking and ensure a smooth travel experience.

There are several reasons why your card may have been declined, such as insufficient funds, incorrect card details, or restrictions set by your bank. Unfortunately, we do not have access to specific details regarding the decline. We recommend reaching out to your bank for further assistance.

 If you are currently unwell or have recently been ill, you may still travel with Nauru Airlines; however, a medical certificate from your doctor is required. This certificate must be submitted to our Reservations Team at least 48 hours before your scheduled departure. If you have any questions or need further assistance, please contact our Reservations Team.

If you are unable to travel due to illness or are denied boarding for health reasons, we may be able to reschedule your flight. However, refunds are only available if your ticket is refundable. If you are denied boarding on the day of travel, we may waive the no-show fee. Please note that even if the no-show fee is waived, you will still be responsible for applicable taxes, charges, and any fare difference between your original and new booking.

If you require emergency assistance for same-day or next-day travel outside of business hours, please call +61 499 044 250. For non-urgent inquiries, please contact our Reservations Team, and they will respond on the next business day.

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While not mandatory, Nauru Airlines strongly recommends purchasing travel insurance before your trip. Travel insurance can help protect you against unexpected disruptions such as flight cancellations, medical emergencies, or lost luggage, ensuring peace of mind throughout your journey.