Mobility Assistance

Mobility Aid Size Restrictions

In accordance with manufacturer recommendations and to reduce any risk of damage to your mobility aid, all electric wheelchairs, including power assist wheelchairs, must travel in the upright position (folded or unfolded) in the free wheel mode. To facilitate this requirement, size restrictions (set out in the table below) apply to the acceptance of mobility aids on our aircraft. 

All manual wheelchairs must fit within the size restrictions in the upright position (folded or unfolded). If the wheelchair fits within the size restrictions but not in the upright position, the wheelchair can only be carried if it weighs less than 32 Kgs and the manufacturer has confirmed that the wheelchair can be stored and transported on its side. Otherwise, the wheelchair must fit within the size restrictions in the upright position to be carried.

If your mobility aid does not fit within these allowable dimensions (after being adjusted or disassembled), you may wish to travel with an alternative mobility aid, such as a manual wheelchair, that fits within the dimensions of our aircraft.

Mobility Equipment Allowance

Your Mobility Equipment includes both Mobility Aids and Assistive Devices. Mobility Aids include (but are not limited to) items such as wheelchairs (day or sports), electric wheelchairs and electric scooters. 

Additionally, Assistive Devices include (but are not limited to) items such as walking frames, hoists, shower chairs and commodes.

Please note that:

• two (2) pieces of Mobility Equipment per person will be carried free of charge as checked baggage in addition to your other checked baggage.
• each piece must not exceed 32kg, except Mobility Equipment which can travel in the upright position in the free wheel mode.
• items above 32kg which cannot travel in the upright position in free wheel mode must be carried as freight at standard freight rates.
• the equipment must be for your own use and adhere to the dimensions set out above; and
• if you wish to check in more than two pieces of Mobility Equipment, the additional pieces will form part of your checked baggage allowance and excess charges will apply if your applicable allowance is exceeded.

Arriving at the Airport

For all departures, passengers who require mobility aid assistance are required to be at the airport:

A minimum of 2 hours before departure

For departures from overseas ports, check with the local Nauru Airlines office or Sales Agent and allow an extra 30 minutes in addition to the normal check-in time.

Passengers may surrender their mobility aid at check-in or at the departure gate. If you choose to surrender your mobility aid at check-in, you will be transferred to a Nauru Airlines wheelchair and assisted to the departure gate by an Nauru Airlines staff member.

At the Airport

At all Airport terminals within Australia, Nauru Airlines through their ground handling agents may provide kerbside mobility aid assistance, subject to the availability of wheelchairs and staff. Due to Occupational Health & Safety regulations, however, Nauru Airlines contracted staff are unable to provide passenger transfer assistance to and from vehicles. 

Upon arrival at the airport, the passenger must be accompanied by someone who can advise Nauru Airlines staff that a wheelchair is required kerbside. Wheelchairs are to remain within the terminal building and are not permitted in the airport car parks. 

On the Aircraft

Passengers may not take their own mobility aids into the aircraft cabin. Nauru Airlines staff will provide assistance to passengers with mobility limitations, where required, including transferring passengers to and from their mobility aids and the aircraft seat. 

Onboard wheelchairs are not available on Nauru Airlines. Where you are not travelling with an escort or carer, cabin crew can assist you to walk to and from the door of the aircraft toilet. Due to Occupational Health and Safety requirements, crew will not be able to lift you.